The role of quality management in the development of enterprises.

Quality is an important indicator for measuring and evaluating a country's economic level, science and technology, and productivity development. It is also an important criterion for evaluating the quality of an enterprise. In the current context of increasingly fierce market competition, the importance of quality management is becoming more and more prominent. Strengthening the quality management of modern enterprises can effectively ensure the quality of the products produced by enterprises, improve the business management level of enterprises, and play an extremely important role in improving the economic benefits of enterprises, enhancing the comprehensive competitiveness of enterprises, and accelerating the modernization drive of enterprises.

I. The Important Role of Quality Management in the Development of Modern Enterprises

(1) Improving Quality Management in Modern Enterprises Helps Promote the Sustainable Development of Enterprises

The 21st century is an era of network information and knowledge economy. Against the backdrop of the continuous improvement and development of the market economic system, enterprises should ensure quality on the premise of considering product production efficiency and production and operation benefits. Quality is the lifeblood of an enterprise's survival and development, and an important guarantee for an enterprise to grow and expand. In the new era, modern enterprises must attach great importance to quality management and enhance its status in enterprise management. The most important task in quality management work is to check whether there are loopholes or potential hazards in the enterprise management system, or to strictly inspect whether there are problems in production quality. Only by attaching great importance to the production quality management of enterprise products can it be ensured that the products produced by the enterprise meet the quality inspection and qualified standards formulated by the state, enabling the enterprise to establish a good reputation for quality assurance in society and build enterprise credibility. This is also the key to promoting the stable and sustainable development of the enterprise.
With the continuous improvement of modern science and technology levels, product inspection technologies have also been continuously improved. As long as relevant professional technologies are used to inspect the products produced by enterprises, it can be immediately determined whether the products are qualified and whether the quality meets the corresponding standards. The level of an enterprise's quality management will directly affect whether the products produced by the enterprise meet the standards. Whether the product quality is qualified is directly related to customer satisfaction. Customer satisfaction will affect the business and economic benefits of the enterprise, and in turn will affect the comprehensive competitiveness and scale construction of the enterprise. It can be seen that only by doing a good job in enterprise quality management can the sustainable and healthy development of the enterprise be ensured. To ensure the effectiveness of enterprise quality management, not only the efforts of management department personnel are required, but also the joint efforts of the enterprise's technical departments, production workshops, and management personnel.

(2) The Necessity of Strengthening Enterprise Quality Management

All along, quality has been the core for an enterprise to survive and develop. The development of an enterprise depends on the market, the development of the market depends on products, and the popularity of products depends on quality. Therefore, market competition is basically quality competition. Only reliable quality can win the market and gain more market share. Quality management has a direct impact on the economic benefits of an enterprise and also on the vital interests of enterprise employees. For modern enterprises to survive and develop in the increasingly complex market competition environment, it is very necessary to strengthen the quality management of enterprises and continuously improve the quality level of enterprises.
Quality management can effectively ensure production quality and management quality, achieve maximum production with minimum consumption, and provide customers with the best service. This is the best way to meet the interests of both supply and demand sides and achieve a win-win situation for enterprises and customers. At present, China's economic development has shifted from the traditional planned economy to the market economy. This transformation requires that enterprises should not simply position enterprise quality management as the quality control and management work in the production process. Quality management is a comprehensive concept that comprehensively reflects all aspects of an enterprise's management work. It is an important cornerstone and guarantee for an enterprise's survival and development, an important lifeline for an enterprise to explore the market, and a necessary factor to ensure customer satisfaction.
Quality management is not only the lifeblood of an enterprise but also related to the vital interests of enterprise employees. To achieve the sustainable development goal of modern enterprises, it is very necessary to strengthen the quality management of modern enterprises.

II. The Main Problems Existing in the Quality Management of Modern Enterprises

At present, although many enterprise managers have begun to realize the importance of quality management for enterprise development and have increased the intensity of quality management, they have not completely shaken off the shackles and restrictions of traditional management concepts, resulting in less than ideal management results. The specific problems are reflected in the following aspects:

(1) Lack of Overall Planning

At present, many enterprises do not consider the actual development and future development strategy of the enterprise during the process of quality management and do not fully integrate quality management into the overall development goals and strategies of the enterprise. In short, they have not formulated a quality management plan that suits the enterprise's own development.

(2) Unclear Ultimate Quality Goals

To provide customers with the best quality products and services, the quality goals set by enterprises should be differentiated because they must be recognized by different types and levels of customers.

(3) The Lagging Quality Management Concepts of Enterprise Employees

Enterprise quality management is a systematic task. It is not just the efforts of managers alone that can achieve the expected quality management goals. The content of quality management includes market research, organization, planning, decision-making, motivation, etc. Therefore, the joint participation of all employees in the enterprise is required. However, many employees do not have a correct understanding of quality management work and wrongly believe that quality management should be the responsibility of enterprise managers alone. The enthusiasm of other employees to participate is relatively low, resulting in the inability to form an overall quality management system and low management efficiency.

III. Effective Measures to Strengthen Quality Management in Modern Enterprises

(1) Strengthen Employee Quality Training to Continuously Improve Enterprise Quality Management

Every enterprise employee is a producer of enterprise productivity. The personal quality of enterprise employees plays a decisive role in the quality of products produced by the enterprise. Only by continuously improving the professional and comprehensive qualities of the enterprise employee team can the quality of products produced by the enterprise be effectively ensured to be qualified. Enterprise managers should first attach importance to the ideological education of enterprise employees, instill the concept of "quality first" into them, continuously enhance their attention to quality management, and encourage them to participate in enterprise quality management consciously and actively. At the same time, attention should be paid to the physical and psychological quality training of employees. Guide employees to maintain a clear mind when facing life and work problems and think out the best solutions in the shortest possible time. Secondly, enterprise managers should continuously strengthen the professional skills training of employees, improve their professional qualities and business capabilities, ensure that employees have excellent technical levels, and minimize human errors as much as possible. In addition, enterprise leaders should actively encourage employees to participate in and organize more recreational activities, enabling employees to combine work with rest, cultivate various abilities, improve their comprehensive qualities, and thus promote the sustainable development of the enterprise. 

(2) Establish a Systematic and Complete Quality Control System

A scientific, complete, and systematic quality monitoring system is an important foundation to ensure the smooth progress of various quality management activities and the effectiveness of quality management. Without a perfect quality control system, any attempt at quality management is just empty talk. Therefore, it is necessary for modern enterprises to establish a quality control system that suits their own development. During the construction of the quality management system, various aspects such as material foundation, human resources, market dynamic information, and science and technology should be comprehensively considered. After determining the quality control management system, it is also necessary to clearly define the quality control standard system to improve the standardization, normalization, orderliness, and comprehensiveness of enterprise quality management. In the product production process, strengthen the quality management of product processing and operation, strictly implement according to the product production supervision regulations, continuously improve the product production level, expand the product production scale, and increase product production efficiency. In the product sales and after-sales service processes, strengthen the management of employees' service attitudes towards customers, provide customers with the best and most comprehensive services as much as possible, and continuously improve customer satisfaction. The functions of products obtained by customers are mainly reflected in product benefits, product utility, and customers' implicit personalized needs. Therefore, enterprises also need to consider these factors when conducting product quality management and think more from the perspective of customers.

(3) Establish a Sound Quality Management Responsibility System

In the absence of a perfect quality management responsibility system, if quality problems occur during the construction process, it is difficult to identify the responsible person, investigate the cause, or hold anyone accountable, resulting in weak quality awareness among many people. To further improve the construction quality of projects, enterprises should improve the quality management responsibility system, break down the project quality control objectives to each department and employee, and clarify the responsible person. At the same time, corresponding assessment, reward, and punishment systems should be established. If employees perform outstandingly, appropriate rewards should be given; if employees cause quality problems, they need to accept corresponding punishments. This is conducive to combining the personal interests of employees with the overall interests of the entire petrochemical enterprise, enhancing the sense of responsibility of construction personnel, establishing correct quality concepts, and consciously restraining and standardizing their own behaviors.

(4) Continuously Innovate Enterprise Quality Management

Innovation is the key factor for an enterprise to obtain sustainable development impetus and an essential part to promote the continuous development of an enterprise. Innovation is also needed in enterprise quality management work. Enterprises should not be complacent and stay at the same level forever. First of all, on the premise of determining their own development goals, enterprises should establish a long-term quality management plan. Since the main goal of enterprise quality management is still to serve enterprise development and improve enterprise economic benefits, enterprises need to adhere to these two principles during the process of innovating quality management. For this reason, enterprises need to do a good job in market research, keep abreast of market development trends at all times, understand market demands, and carry out various quality management activities guided by the market. At the same time, during the quality management process, the material foundation of the enterprise needs to be considered. To ensure the sustainable production of the enterprise, new raw materials should be continuously developed, new production processes should be reformed and improved, and energy-saving and environmental protection production should be achieved as much as possible.

Quality is the core guarantee for an enterprise to survive, develop, and grow. In the current market competition environment, strengthening enterprise quality management can effectively improve enterprise productivity, ensure the product quality compliance rate, enhance the popularity of enterprise products and customer satisfaction, improve enterprise operating efficiency, help enhance the comprehensive competitiveness of enterprises, and promote the sustainable and healthy development of enterprises. Modern enterprises should continuously learn from and draw on the successful management experiences of domestic and foreign enterprises, and continuously improve quality management and enhance quality levels by combining with their own advantages.